Frequently Asked Questions
Q: What types of cleaning services do you offer?
A: We specialize in residential, office, and commercial cleaning, as well as apartment turnover, deep-cleaning, and move-in/move-out services.
Q: Do you bring your own cleaning supplies and equipment?
A: Yes — we bring all necessary professional supplies and tools. If you prefer eco-friendly or specific products, we’re happy to accommodate.
Q: Do I need to be home or on-site during the cleaning?
A: Not at all. Many of our clients provide entry instructions, and we’ll secure the property when finished.
Q: Are you insured and reliable?
A: Yes, our business is fully insured and committed to professionalism, safety, and consistency.
Q: How do I schedule a cleaning?
A: You can book online, by phone, or by email. Once scheduled, you’ll receive confirmation and reminders.
Q: What if I need to cancel or reschedule?
A: We understand plans change — we ask for at least 24 hours’ notice.
Q: Do you offer recurring cleaning services?
A: Yes, we offer flexible options including weekly, bi-weekly, and monthly cleanings.
Q: Do you offer one-time cleanings?
A: Absolutely — perfect for special events, seasonal refreshes, or move-in/move-out cleanings.
Q: How are your rates determined?
A: Pricing depends on the size of the space, service type, and frequency. We provide upfront quotes with no hidden fees.
Q: Do you clean after renovations or construction?
A: Yes, we offer detailed post-construction cleanings to remove dust, debris, and buildup.
Q: Do you offer green or eco-friendly cleaning?
A: Yes — just let us know your preferences, and we can use safe, eco-friendly products.
Q: Do you handle apartment turnovers for landlords and property managers?
A: Yes, we specialize in fast, detailed turnover cleaning to make units move-in ready.
Q: What areas of the office do you clean?
A: We cover desks, floors, restrooms, kitchens, break rooms, lobbies, and more, tailored to your business needs.
Q: What’s included in a deep clean?
A: A deep clean goes beyond the basics — we focus on scrubbing, sanitizing, and detailed areas like baseboards, appliances, and hard-to-reach spaces.
Q: Do you wash dishes or do laundry?
A: By request — these can be added as extras to your service package.
Q: Do you offer same-day or emergency cleanings?
A: When our schedule allows, yes! Contact us and we’ll do our best to accommodate urgent needs.
Q: How long will the cleaning take?
A: It depends on the size and condition of the space — we’ll provide an estimate when you book.
Q: Do you require a contract?
A: No long-term contract is required — we’re flexible and work around your needs.
Q: How do I pay for my cleaning service?
A: We accept cash, card, and digital payment options. Invoices are provided for all services.
Q: Do you offer discounts for recurring clients?
A: Yes — recurring cleanings often qualify for reduced rates.
Q: What if I’m not satisfied with the cleaning?
A: Your satisfaction matters. If something was missed, we’ll come back and make it right.
Q: Can I request specific tasks?
A: Of course — every cleaning plan is customizable to fit your needs.
Q: Do you clean nights or weekends?
A: Yes, we offer flexible scheduling, including evenings and Saturdays, for offices and businesses, and residential properties.
Q: Are pets a problem during cleaning?
A: Not at all — we’re pet-friendly and just ask that you let us know in advance so we can plan accordingly.
Q: Do you do exterior cleaning like windows or patios?
A: Interior window cleaning is included — exterior or specialty services may be available upon request.
Q: Do you offer free estimates?
A: Yes — we provide clear, upfront estimates so you know exactly what to expect.